Interested parties are persons or organizations that can affect, be affected by or perceive themselves affected by decisions.
Annex SL clause 4.2 requires determining interested parties relevant to the management system and their relevant requirements. Includes customers, employees, suppliers, regulators, shareholders and community. Their needs are input for defining system scope and objectives.
Standards do not require a specific document, but in practice a documented register facilitates auditing.
No. They should be prioritized by influence, regulatory power, operational impact and contractual obligations.
Need an assessment in this area?