Retail and e-commerce organizations process massive volumes of consumer data, including payment information, purchase preferences, and personal data. An independent assessment evaluates security, privacy, and operational continuity controls against ISO standards and data protection regulations, identifying nonconformities that expose the organization to data breaches and regulatory sanctions.
The retail sector was the third most attacked by cybercriminals in 2024, with a 24% increase in incidents compared to 2023. 71% of e-commerce platforms in LATAM do not meet minimum PCI DSS v4.0 requirements. AI implementation for personalization and recommendations adds an additional risk layer requiring structured governance.
ISO/IEC 27001:2022 — Information security
ISO/IEC 27701:2019 — Privacy information management
PCI DSS v4.0 — Payment card data security
ISO 27001 covers information security in general, including consumer data. ISO 27701 extends protection specifically to personal data and privacy, aligning with regulations such as Law 25.326 (Argentina) and LGPD (Brazil). For platforms processing payments, PCI DSS v4.0 is an additional mandatory requirement.
AI-based recommendation systems process purchase behavior data to predict preferences. This involves automated profiling, which regulations such as LGPD and GDPR classify as high-risk processing. Without an AI governance framework and auditable privacy controls, the organization operates with unquantified regulatory risk.
PCI DSS non-compliance can result in fines of up to USD 100,000 per month from card networks, suspension of payment processing capability, and direct liability for cardholder data breaches. A gap analysis identifies missing controls and prioritizes remediation by impact and cost.
Assessment within 72 business hours. ISO methodology. No ties to certification bodies.
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