Independent evaluation per ISO 10002:2018.
Customer complaints handling process: from reception to closure, with traceability and root cause analysis for continual improvement.
Current state vs ISO 10002 requirements.
Clause-by-clause against ISO 10002:2018.
Prioritized findings for senior management.
Roadmap with milestones, owners and deadlines.
Document review and interviews within 72 hours.
Gap analysis against ISO 10002:2018.
Prioritized findings and action plan.
We verify controls operate with objective evidence.
We transfer audit criteria to your team.
Ready to act on these findings?
Any organization whose operational scope aligns with ISO 10002:2018. An independent assessment determines readiness level.
Fernando Arrieta offers evaluation, assessment, and methodological guidance services for management systems. These activities are independent of the certification process, which is carried out exclusively by accredited certification bodies.