Independent evaluation per ISO/IEC 20000-1:2018.
IT service management system aligned with ITIL: design, transition, delivery and improvement of services with auditable evidence.
Current state vs ISO 20000-1 requirements.
Clause-by-clause against ISO/IEC 20000-1:2018.
Prioritized findings for senior management.
Roadmap with milestones, owners and deadlines.
Document review and interviews within 72 hours.
Gap analysis against ISO/IEC 20000-1:2018.
Prioritized findings and action plan.
We verify controls operate with objective evidence.
We transfer audit criteria to your team.
Ready to act on these findings?
Any organization whose operational scope aligns with ISO/IEC 20000-1:2018. An independent assessment determines readiness level.
Fernando Arrieta offers evaluation, assessment, and methodological guidance services for management systems. These activities are independent of the certification process, which is carried out exclusively by accredited certification bodies.