Quality is demonstrated in the process.

Read the process before the procedure

Follow a real activity from its inputs to its result. Examine what the organisation promised, how the work was controlled and what happened when a requirement was missed. A procedure is useful when it describes and supports that operation. An audit should test the connection through records, observation and conversations with the people responsible.

Ask what the measurement changed

A dashboard gains value when people use it to act. Examine how the organisation interprets performance, customer feedback and changing conditions. Find the decision, its owner and the follow-up. Corrective action should address the cause of a problem and include a review of effectiveness. Closing a document is not enough to demonstrate that the problem was resolved.

Keep the edition and the route visible

Use the official ISO entry to identify the current document and its status. Keep historical analysis labelled with the edition it examines. For certification, share the organisation's activities, sites and existing certificate with G-CERTI's institutional team. That team confirms the applicable edition and process. A diagnosis or training programme has a different purpose and does not issue a management system certificate.

Evidence worth collecting

• Process records connected with defined responsibilities and acceptance criteria.
• Customer requirements, feedback and complaints with traceable follow-up.
• Performance information used to make decisions and review results.
• Management review records showing decisions, resources and subsequent action.
• Internal audit and corrective action records with evidence of effectiveness.

The quality transition

ISO published the 2026 edition on 16 September 2026. Global ACI sets 30 September 2029 as the transition deadline for accredited certifications covered by its document. Confirm the timetable and the edition the certification body can issue within its scope.

Questions that matter