Core concepts · Technical definition
Off-the-shelf system.
Also known as Generic implementation template
Definition
A system built from templates or documents copied from another organisation. It may pass an initial audit, but fails when a real problem arises.
Nature
Author's definition
Further detail
It emerges because it seems faster and cheaper. The problem comes later: the procedure describes how another organisation works, not how the certified organisation works.
Applied example
It can be recognised because the documentation describes how another organisation operates, not the organisation itself; the gap with actual operations becomes apparent at the first incident.
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