Core concepts · Technical definition

Decorative system.

Also known as Certificate theatre
Definition

A management system designed to maintain a certificate, not to help people work better. It may look orderly and fail when operations put it to the test.

Nature

Author's definition

Further detail

The problem is not just the template. It is the intention. Management wants the certificate, but not the system. The symptom tends to recur: complete documents, operations that differ from them and people in charge who do not use the procedures.

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